When using Live Person an agent can set their status to be 'Live Chat' as below.
resulting in:
This status will restrict any inbound or outbound calls being presented to the agent.
If a Live Person chat arrives specifically for this agent then it will deliver the record to the agent for processing.
Similarly if an agent is in the 'Available' state and a Live Person record arrives it will also be delivered. This allows an agent to work on more than one item at a time and not restrict them to be in the 'Live Chat' state to receive the record
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